At RoCraft.in, we are committed to delivering quality work and maintaining trust with every client. This policy explains how refunds work for our web development services.
Our commitment: We work transparently and collaboratively. If something is not right, we prefer to resolve it first — a refund is always the last resort.
Web development is a custom, time-intensive service. Once work has started, effort and resources are committed to your project. As such, refunds are limited and follow the stages below.
If you cancel before any work has started, you are eligible for a full refund of any amount paid. Please notify us as soon as possible via email or phone.
A refund may be considered in the following situations:
Refunds will not be issued in the following cases:
If you are unhappy with any aspect of our work, we encourage you to contact us directly. Most concerns can be resolved through open communication, and we will make reasonable efforts to address any issues before considering cancellation.
Approved refunds are processed within 7–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
To request a refund or raise a concern, reach us at:
Email: xesis80@gmail.com
Phone: +91 83539 39200
Website: www.rocraft.in
Please include your project details and the reason for the refund request. We will respond within 2 business days.